YouLoveJack.com Support Page

HOW DO I JOIN?

WHAT SOFTWARE DO I NEED?

YouLoveJack works with iPhones and iPads without any additional software.
To view youlovejack videos on your computer you need either the free Flash player (v.10 or later) or the free Quicktime player (v.8 or later)
The site has been tested and works perfectly in IE (v.9 or later), Firefox (v.7 or later) and Safari (v.5 or later for our Mac users.)
We don't support offline browsers, download manager plugins or site scrapers.

I'M A MEMBER BUT I CAN'T LOG IN.

Make sure you're typing in your username and password correctly. Both your username and password are CASE SENSITIVE. If you have forgotten your login info then please contact our support department at support@youlovejack.com
Are you going to the right location with your browser? To view our members section point your web browser to https://www.youlovejack.com/members/

I FORGOT MY PASSWORD

No problem! Just email support@youlovejack.com and someone will get back to you right away. Include your username and the email address you provided when you joined to help us locate your account.

I'M HAVING PROBLEMS WITH THE SITE

Answers to most general questions can be found in the Members Help Files. A link to the help files is available on every members page.
If your problem isn't covered in the help files, email to support@youlovejack.com and let us know the problem you're having along with any specific error messages see.

WHAT NAME APPEARS ON MY STATEMENT?

To protect your privacy, any charges will discreetly appear as "CCBill.com *YL Publicati" on your credit card or banking statement.

WHO DO I CONTACT IF I NEED ASSISTANCE?

Click one of the CONTACT US links at the top and bottom of every page to email us.
You can email membership@youlovejack.com directly with questions about sign-ups, cancellations, renewals and billing. General inquiries and technical support requests can be sent to support@youlovejack.com.
If you need immediate assistance you can contact our merchant service agent directly:

CCBILL
CCBill phone: (888) 596-9279 or (480) 449-7751
CCBill email: support@ccbill.com
Please have your transaction number, username & password and method of payment handy.

CCBill is open 24 hours a day, 7 days a week and 365 days a year and are able to help you with any billing issue you may have.

HOW DO I MANAGE MY MEMBERSHIP?

For your convenience our website memberships automatically renew until cancelled. In the unlikely event that you decide that youlovejack.com is not for you then you can do one of the following:
Email membership@youlovejack.com and request a cancellation. You can cancel at any time and you will still have access for the full length of your membership. Subscription fees are non-refundable
If you prefer you can also cancel your membership directly with CCBill by visiting their website at www.ccbill.com.

DO YOU ALLOW SITE SCRAPERS / MASS DOWNLOADERS?

YouLoveJack is best enjoyed from your browser and we do not support any kind of mass downloaders or site scrapers. These extras put a tremendous burden on our servers as they download every element on every page simultaneously.

HOW OFTEN DO YOU UPDATE YOUR SITE?

Youlovejack.com is updated with new homemade gay porn videos based on model availability. We aim for bi-weekly updates but from time to time there may be a short delay depending on the model. All our videos are custom for the site so there's always something new to see!
Bonus sites like Squirtz, Videoboyz and DickShow are updated several times a week.

DO YOU USE DRM?

No! You are free to download and enjoy our videos for your own personal use.
It is illegal to redistribute our videos in any way including file sharing services and tube sites. We work hard to bring the best male feet videos anywhere on the internet - keep our videos to yourself and watch them whenever you like!!